Terms of Use

Who We Are

http://www.roikings.io and http://www.aiseo.app are operated by Roikings Proprietary Limited ("We", "Us", "Roikings", "Supplier").

We are a private company with limited liability, duly incorporated, registered, and domiciled in Hong Kong.

Acceptance of These Terms

If you do not agree to these terms, you must not use our Platform and must immediately cease any use. We recommend that you save a copy of these terms for future reference.

For Existing Users

If you were using our services before these Terms were published, your continued use after publication constitutes acceptance of these Terms.

Related Policies

These terms incorporate the following additional policies:

• Privacy Policy
• Cookie Policy
• Data Processing Agreement (where applicable)

1. Platform Access and User Subscriptions

1.1 License Grant

Subject to compliance with these Terms and payment of fees, Roikings grants you a non-exclusive, non-transferable, revocable license to access the AI SEO Agent platform during your subscription term for internal business purposes.

1.2 User Subscriptions

• Each subscription is for a single named user only
• Subscriptions cannot be shared between users
• You may reassign subscriptions to replacement users
• Cannot exceed purchased subscription count
• Secure, confidential credentials required
• Quarterly password changes mandatory
• We reserve audit rights for usage verification

1.3 Account Security

• You're responsible for all account activities
• Immediate notification required for unauthorized access
• Suspension rights for security violations
• Multi-factor authentication may be required
• Written list of authorized users required

2. Services Provided

2.1 AI SEO Agent Platform Features

2.2 Managed Services

Campaign Management

• Custom strategy development
• Content creation and optimization
• Campaign monitoring
• A/B testing and analysis

Lead Generation

• Prospect identification
• CRM database management
• Volume subject to package limits
• Geographic and industry targeting

Outreach Services

• Email campaign management
• Social media coordination
• Response management
• Compliance monitoring

2.3 Service Limitations

• 99.5% uptime target (excluding maintenance)
• API calls subject to plan limits
• Outreach volumes per subscription tier
• Third-party subscriptions may be required
• No guarantee of specific results

3. Acceptable Use Policy

3.1 Prohibited Uses

3.2 Content Standards

All uploaded content must:

• Be accurate and lawful
• Not contain defamatory material
• Comply with data protection laws
• Not violate third-party rights
• Be appropriate for business use

3.3 Enforcement

Violations may result in:

• Immediate account termination
• Legal action and damages
• Law enforcement reporting
• Forfeiture of prepaid fees
• Permanent service ban

4. Third-Party Integrations and Disclaimers

4.1 Integrated Services

• Email service providers
• Social media platforms
• Analytics platforms
• CRM systems
• AI services
• Payment processors

4.2 LinkedIn Specific Terms

4.3 Platform Compliance Notice

4.4 Absolute Disclaimer

Roikings is NOT responsible for:

• Account suspensions or bans
• Loss of connections or followers
• Platform feature restrictions
• Legal action by platforms
• Business losses from platform actions
• Any platform enforcement damages

5. Data Protection and Privacy

5.1 Data Processing

• We process as a data processor on your behalf
• You retain customer data ownership
• Industry-standard security implemented
• Multi-jurisdiction processing possible
• Regular automated backups performed

5.2 Compliance Obligations

• Both parties comply with data protection laws
• You warrant legal data obtainment
• Necessary processing consents required
• Data subject request assistance provided
• You indemnify for protection violations

5.3 Data Security

• Encryption in transit and at rest
• Access controls and audit logging
• Incident response procedures
• Regular security assessments
• 72-hour breach notification

5.4 Data Retention

• Active data retained during subscription
• 30-day post-termination availability
• Legal retention requirements observed
• Client responsible for exports

6. Charges and Payment

6.1 Subscription Fees

• Based on plan and user count
• Advance payment required
• Prices exclude applicable taxes
• USD currency unless specified
• No partial period proration

6.2 Payment Terms

• Credit card or approved methods
• Automatic renewal unless cancelled
• 1.5% monthly interest on late payments
• Service suspension for overdue accounts
• Non-refundable fees
• 30-day dispute reporting window

6.3 Price Changes

• 30-day advance notice for adjustments
• Changes apply at renewal
• Promotional pricing for initial term only
• No price grandfathering

7. Intellectual Property

7.1 Platform Ownership

All Platform technology, features, and content remain Roikings' exclusive property, including derivatives and improvements.

7.2 Your Content

• You retain content ownership
• Perpetual, worldwide license granted for service provision
• You warrant rights to all content
• Aggregated, anonymized data usage permitted

7.3 Feedback

Feedback, suggestions, or ideas become our property without compensation.

7.4 Restrictions

• No copying or derivative works
• No decompiling or reverse engineering
• No proprietary notice removal
• No unauthorized trademark use

8. Warranties and Disclaimers

No Guarantee

We do not warrant that:

• Platform meets all requirements
• Results will be accurate
• Errors will be corrected
• System compatibility exists

9. Indemnification

9.1 Client Indemnification

You shall defend, indemnify, and hold harmless Roikings from ALL claims, damages, losses, costs, and expenses arising from:

• Platform or Service misuse
• Terms or law violations
• Your content or data
• Third-party claims
• Platform term violations
• Customer or prospect claims
• Data breaches from your actions
• Your warranties or representations
• Regulatory investigations
• IP infringement claims
• Communications sent on your behalf
• Your negligence or misconduct

9.2 Procedure

• Prompt claim notification
• Full defense at your expense
• Our participation rights reserved
• No settlement without consent
• Full cooperation required

10. Limitation of Liability

Time Limitation

All claims must be brought within one year of the triggering event.

11. Term and Termination

11.1 Subscription Term

• Initial term per signup selection
• Automatic renewal unless cancelled
• Cancellation effective at period end
• No partial refunds

11.2 Immediate Termination Rights

We may terminate without refund for:

• Policy violations
• Non-payment
• Fraudulent activities
• False information
• Excessive disputes
• Staff abuse
• Reputation harm
• Third-party violations
• Any Terms breach

11.3 Termination Effects

• Immediate access termination
• 30-day data export window
• No fee refunds
• Surviving provisions continue
• Outstanding fees due immediately

12. Dispute Resolution

12.1 Mandatory Arbitration

• Binding arbitration for all disputes
• Hong Kong International Arbitration Centre (HKIAC) rules
• Hong Kong venue in English
• Single arbitrator per HKIAC
• Each party bears own costs

12.2 Class Action Waiver

• No class action participation
• Individual claims only
• No collective proceedings
• If unenforceable, arbitration void

12.3 Injunctive Relief

We may seek injunctive relief for IP violations or confidentiality breaches.

13. Anti-Spam and Compliance

13.1 Required Compliance

• CAN-SPAM, GDPR, CCPA compliance
• Contact consent required
• Opt-out list maintenance
• Violations trigger termination

13.2 Your Responsibilities

• Accurate sender information
• Clear opt-out mechanisms
• 48-hour unsubscribe honor
• Suppression list maintenance
• Data source verification

13.3 List Warranties

You warrant prospect lists are:

• Legally obtained
• Consent validated
• Privacy law compliant
• Not third-party purchased

14. General Provisions

14.1 Governing Law

Hong Kong SAR law governs, excluding conflict principles.

14.2 Entire Agreement

These Terms constitute the complete agreement, superseding prior agreements.

14.3 Amendments

Updates anytime with continued use as acceptance. Material changes notified.

14.4 Assignment

You cannot assign. We may assign freely.

14.5 Severability

Invalid provisions severed without affecting remainder.

14.6 No Waiver

Written, signed waivers only. Single breach waiver not continuing.

14.7 Force Majeure

No liability for uncontrollable delays including:

• Natural disasters
• War or terrorism
• Government actions
• Labor disputes
• Infrastructure failures
• Pandemics
• Third-party outages

14.8 Survival

These sections survive termination:

• Intellectual Property
• Warranties/Disclaimers
• Indemnification
• Liability Limitation
• Dispute Resolution
• Anti-Spam Compliance
• Confidentiality

14.9 Notices

• Email: legal@roikings.io
• Mail: Hong Kong registered address
• Your notices to registered email

14.10 Additional Terms

• English controlling language
• Independent contractor relationship
• No third-party beneficiaries (except indemnified parties)
• Export law compliance required
• Name/logo usage permitted unless objected

15. Cookie Policy

We use cookies to improve user experience and site functionality.

Cookie Types

• Strictly Necessary: Platform operation
• Analytical: Usage understanding
• Functionality: Preference memory
• Targeting: Relevant advertising

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